Payments, Deposits & Cancellation Information

Deposit Policy

A deposit of 33% or 1 night total, whichever is greater than your reservation’s total price,
is required at the time of making the reservation.

The remaining 67% of the balance due will be collected from the credit card used to secure the reservation 3 days prior to the arrival date.

If you wish to use a different card to pay the final balance, please contact the resort directly at (954) 630 – 3000 at least 4 days prior to your arrival date to provide a new credit card. 

For security reasons, do not email credit card information to the hotel.

Please note that if you made your reservation through a third-party site like Expedia, Booking.com, etc the deposit and cancellation policy for your reservation is based on the specific reservation policy of the booking site.

Refund Policy

The hotel encourages guests to purchase travel insurance to cover unexpected events that might impact their travel plans. Check with your credit card company if travel insurance is a benefit they offer with the credit card you are using.

If you need to cancel your reservation you can do so by calling the resort at 954-630-3000 or by emailing [email protected]

Guests canceling a reservation more than 14 days prior to the arrival date are entitled to a refund of the initial deposit minus a $35 Administrative Charge used to partially cover the costs of credit card processing fees.

Guests that cancel their reservation between 4 and 13 days prior to the arrival date forfeit the 33% deposit that was taken at the time of making the reservation.

Guests that cancel their reservation three days or less prior to arrival forfeit the entire value of the stay.

Last-minute changes to arrival and departure dates will result in a forfeit of those nights and guests must pay the total nights agreed upon in their confirmation.

The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period.

Please note that if you made your reservation through a third-party site like Expedia, Booking.com, etc. the cancellation policy for your reservation is based on the specific reservation policy of the booking site. If you booked through a third-party site you must cancel your reservation with the site you used. With most third-party sites the resort does not have the ability to alter the reservation.

Hurricane Conditions

In the event a hurricane warning is issued by the National Hurricane Center for Broward County within 7 days of your scheduled arrival date, you may reschedule your reservation to another date within 365 days of the original reservation arrival date. Any deposit we have received will be applied to the new reservation. Note that the room rate for the new reservation will be based on our published rates for the new reservation date and room type, not the original rates paid for your reservation. Please call the resort directly at (954) 630 – 3000 or by emailing [email protected] or emailing [email protected] to notify us you would like to postpone your reservation.